artBoyCreates FAQ'S
Product Information:
Q: What materials do you use to make your wired wrap rings and pendants?
A: We handcraft our wired wrap rings and pendants using copper wire and sterling silver wire. Each material is meticulously selected for its unique qualities and aesthetic charm.
Q: Can you customise the crystal used in a piece?
A: Absolutely! If you're interested in a crystal not listed, feel free to request it. We'll make every effort to source it and let you know if it can be incorporated into your chosen design.
Q: Are your crystals ethically sourced?
A: Certainly, ethical practices are paramount. Our crystals are responsibly sourced to ensure their authenticity and integrity.
Q: How do I know which crystal is right for me?
A: Trusting your intuition and conducting thorough research on available crystals can guide your choice. Each crystal possesses distinct properties, often forming a personal connection with the wearer.
Q: How do I work out my ring sizes?
A: Determining your ring size is crucial for a perfect fit. You can consult your local jewellery store for professional sizing or purchase a ring measuring tool from platforms like Amazon. Accurate measurements ensure your custom-made ring fits comfortably. You can find a link to one [here](insert link).
Q: Do the pendants come with chains?
A: Absolutely, all our pendants are accompanied by a complimentary black corded chain, ready to be worn and admired.
Ordering:
Q: How long does my order take to create?
A: Crafting our jewellery with precision takes time. We allocate a 2-week period for creation to ensure each piece reaches the highest quality standards.
Q: Can I make changes to my order after it's been placed?
A: You have a 4-day window to communicate any desired changes to your order. Please be aware that modifications may impact the delivery timeline corresponding to the number of days you notify us.
Q: Do you offer gift wrapping?
A: While we don't provide gift wrapping, your jewellery arrives elegantly presented in black tissue paper and a refined black organza bag.
Q: What payment methods do you accept?
A: For your convenience, we accept payments via bank cards and PayPal, ensuring secure and seamless transactions.
Shipping:
Q: Do you ship worldwide?
A: Certainly, we're delighted to offer worldwide shipping. Should you encounter any issues with delivery to your location, please reach out to us via email for prompt assistance.
Q: How much does shipping cost, and how long does it take?
A: Shipping costs £4.95 for all UK residents, with delivery typically taking 1 to 3 business days following the 2-week creation period. International residents can expect shipping costs of £12.95, and delivery takes 3 to 5 business days after the two-week creation period.
Q: Do you provide tracking information for orders?
A: Yes, we promptly provide tracking details once your item is dispatched, enabling you to monitor its journey.
Q: What shipping carrier do you use?
A: Our preferred shipping carrier is Royal Mail's tracked and signed-for service, ensuring secure and reliable delivery.
Q: Can I opt for faster shipping?
A: Currently, we do not offer faster shipping methods.
Returns and Exchanges:
Q: Can I exchange a piece for a different size or crystal?
A: Regrettably, we do not currently offer exchanges for changes in size or crystal.
Q: How do I initiate a return?
A: As all our items are custom-made, we are unable to accommodate returns.
Care and Maintenance:
Q: How do I clean and care for my wire-wrapped jewellery?
A: Proper care is essential for preserving your wire-wrapped jewelry's longevity and beauty. Here's a simple care routine to follow:
- Cleaning: Gently wipe the jewellery with a soft, lint-free cloth to remove dirt, oils, and residue. Use a soft brush for intricate designs.
- Storage: Store your jewellery in a cool, dry place away from direct sunlight. Using a jewellery box or pouch prevents tangling and scratches.
- Avoid Exposure: Keep jewellery away from harsh chemicals, perfumes, cosmetics, and household cleaners to prevent tarnishing and crystal damage.
- Minimise Moisture: Remove jewellery before water activities. Moisture can accelerate tarnishing and affect certain crystals.
- Polishing: Use a jewellery polishing cloth for copper or sterling silver to restore shine.
- Crystals: Gently wipe delicate crystals with a soft cloth; avoid submerging them.
Q: Can I wear my jewellery in water?
A: It's best to avoid prolonged water exposure to ensure your jewelry's longevity. While some pieces are more water-resistant, removing them before water activities prevents potential damage.
Q: Will the copper or sterling silver tarnish over time?
A: Yes, both copper and sterling silver can naturally tarnish over time due to exposure to air, moisture, and environmental factors. This process can give jewellery a unique patina. Regular cleaning and polishing can help maintain their shine.
Q: Can I adjust the size of a ring if it doesn't fit perfectly?
A: Our rings are meticulously crafted to specific sizes, and adjustments are unfortunately not feasible.
Q: How do I maintain the energy properties of the crystals in the jewellery?
A: Maintaining the energy of your crystals involves cleansing and recharging practices.
Custom Orders:
Q: Do you accept custom orders for specific crystals or designs?
A: Certainly, we welcome custom orders to create personalized pieces according to your desired crystals and designs.
Q: How do I request a custom-made piece?
A: To initiate a custom order, kindly reach out to us directly via email, detailing your idea and preferences.
Q: Is there an additional cost for custom orders?
A: Custom order pricing depends on the complexity of the design and required materials.
Q: How long does it take to create a custom piece?
A: Custom pieces are meticulously crafted over a 2-week period to ensure exceptional quality.
Q: Can I send you my crystal to wrap?
A: While we do not accept external crystals for wrapping, we are pleased to source and acquire crystals on your behalf.
Other Product Questions:
Q: Do you have rings for small hands?
A: Yes, we offer rings catering to various sizes, including those with smaller hands.
Q: Do you have jewellery for kids?
A: Certainly, we provide a selection of jewellery suitable for kids, allowing them to enjoy our handcrafted pieces as well.
Contact and Support:
Q: How can I get in touch with your customer support?
A: Reach our customer support team easily via live chat or email.
Q: Do you have a physical store where I can see the jewellery in person?
A: While we do not currently maintain a physical store, you can view our exquisite jewellery at Dalston Crystals.
76 Green Lanes, Newington Green, London N16 9EJ
Q: Can I subscribe to updates about new designs and collections?
A: Absolutely, subscribe to our mailing list for timely updates on new products and exclusive discounts.